Every customer message in one inbox
WhatsApp, Instagram DM, Email, Messenger, TikTok, X — your team replies from a single thread, with AI drafting in your tone.
Why teams pick it
15+ channels, one thread per customer
Stop tab-juggling. Voice notes auto-transcribed, attachments inline, full history in one scroll.
AI drafts in your tone
Trained on your past replies + product catalog. Suggests the response, your team approves or edits.
Smart routing + assignment
Auto-route by language, intent, brand, or tag. Round-robin, skill-based, or by availability.
How merchants use it
Restaurants
WhatsApp orders + Instagram DMs auto-fill into one queue. AI confirms order details before sending to kitchen.
Clinics
Booking enquiries from 5 channels go to one receptionist screen. AI quotes prices + schedules with human approval.
Online stores
Cart-abandonment messages, order-status questions, return requests — categorised + prioritised automatically.
Works with
WhatsApp Business, Instagram DM, Facebook Messenger, Email (Gmail / Outlook / IMAP), TikTok DM, X (Twitter), Telegram, SMS (Twilio), Live Chat, Webhook
Frequently asked
Does the AI reply automatically?▾
Only if you turn on Auto-Reply per channel. Default is "draft + suggest" — your team always approves before send.
Can I see voice notes as text?▾
Yes. Every voice note is transcribed automatically (we support Arabic + English + 80+ languages) and shown alongside the audio.
How do I move a conversation to my team?▾
Mention a teammate (@name), assign the thread, or set a routing rule that fires on labels / keywords / time-of-day.
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