Every chat, every order, every metric — one dashboard
Connect Shopify, WooCommerce, or our native catalog. The AI quotes live prices + stock from real inventory; analytics show revenue, AOV, abandoned-cart recovery, missing customers, repeat-purchase cohorts, and channel-by-channel conversion. The dashboard merchants told us they searched for and never found.
Why teams pick it
Live prices + stock in chat
AI never says "we have it" when you don't. Pulls real-time inventory before quoting; updates within seconds when stock drops on Shopify or WooCommerce.
Revenue from conversations
See which channel + which agent + which campaign turned chats into orders. Last-touch + assist attribution — not just open + click counters.
Abandoned-cart recovery on autopilot
WhatsApp + email follow-ups fire automatically with the actual cart contents + a one-click checkout link. Recovery rates 3-8x typical email-only flows.
Every metric a store actually needs
Below is the full panel — not a marketing slide. Live numbers from your store + your conversations, side by side.
Revenue
Daily / weekly / monthly trend, segmented by channel + campaign + agent.
AOV (Average Order Value)
How much each order is worth, sliced by acquisition channel. Higher AOV from WhatsApp orders? You will see it.
Abandoned carts
Carts started but not completed. Recovery automation runs against this list 1h + 24h later.
Recovered carts
Carts your follow-ups brought back. Recovery $ + recovery rate per cohort.
Conversion by channel
WhatsApp visits → orders %, vs Instagram %, vs Email %. Which channel pays?
Repeat purchase rate
% of customers who order again within 30 / 60 / 90 days. The single best loyalty signal.
Days between orders
Median time from order N to order N+1, per cohort. Tells you when to send the next campaign.
Missing customers
Customers who used to buy + have gone silent past their typical reorder window. Auto-flagged for re-engagement.
Top products by revenue
Which SKUs drive the dollars (not the most-clicked ones — the ones that close).
Top products by inquiry
Which products customers ask about most. High inquiry + low conversion = page that needs work.
Conversation → revenue attribution
Last-touch + assist credit per conversation. See which agent + which AI reply turned a chat into a sale.
Ad-attributed orders
Orders that touched a paid Meta / Google / TikTok campaign. Per-campaign ROAS reads honest dollars, not click counts.
Customer journeys you can finally see
Each row below is a real workflow Comvix tracks end-to-end — from the first WhatsApp DM to the second purchase. Most analytics tools see one slice; we follow the whole arc.
New visitor → repeat customer
Visitor lands from an Instagram ad, asks a question on DM, AI quotes the price, customer checks out. 30 days later we ping them with the sequel product they'd like. We track every step + tell you which step is leaking.
Cart abandoned → recovered
Customer adds a product, gets distracted, leaves. 1h later: WhatsApp reminder with the cart contents. 24h later: email with a small discount. Recovered carts show with their original cart value + the recovery dollars credited to the right campaign.
Returning customer → support → upsell
Past customer returns with a "where's my order?" question. AI replies with the tracking link. Then it suggests a complementary product based on the original purchase. We track which suggestions actually convert.
Silent customer → re-engagement
Customer hasn't ordered in 90+ days (past their typical reorder window). They're flagged as "Missing". A targeted WhatsApp campaign goes out with a "we missed you" + a small discount. Reactivation rate tracked per campaign.
What the standard analytics dashboards miss
We started building Comvix because the merchant we built it for couldn't find any tool that did this. Here's what we cover that no Shopify-app + GA4 stack does.
| What it tracks | Standard stack | Comvix |
|---|---|---|
| Revenue + AOV | Yes | Yes — segmented by channel + agent + campaign |
| Abandoned carts | Yes (count only) | Yes + recovery automation + recovery $ tracked |
| Repeat-purchase rate by cohort | No (need a separate analytics SaaS) | Built-in, per 30/60/90-day cohort |
| Days-between-orders per customer | No | Yes — drives the missing-customer detector |
| Missing customers (silent past reorder window) | No | Auto-flagged + re-engagement campaign one-click |
| Conversation → revenue attribution | No (chat lives in another tool) | Last-touch + assist credit per conversation |
| AI agent contribution to revenue | No | Per-AI-personality + per-human-agent attribution |
| Top products by inquiry vs by revenue | No (only revenue side visible) | Both sides — find pages that get clicks but not orders |
| Ad-attributed orders honest $ | Yes (often inflated by Meta-only attribution) | Last-touch reconciled across Meta + Google + TikTok + WhatsApp |
| Live prices + stock in customer chat | No (chat tool ≠ store tool) | AI pulls real inventory before quoting — never lies |
- Standard stack
- Yes
- Comvix
- Yes — segmented by channel + agent + campaign
- Standard stack
- Yes (count only)
- Comvix
- Yes + recovery automation + recovery $ tracked
- Standard stack
- No (need a separate analytics SaaS)
- Comvix
- Built-in, per 30/60/90-day cohort
- Standard stack
- No
- Comvix
- Yes — drives the missing-customer detector
- Standard stack
- No
- Comvix
- Auto-flagged + re-engagement campaign one-click
- Standard stack
- No (chat lives in another tool)
- Comvix
- Last-touch + assist credit per conversation
- Standard stack
- No
- Comvix
- Per-AI-personality + per-human-agent attribution
- Standard stack
- No (only revenue side visible)
- Comvix
- Both sides — find pages that get clicks but not orders
- Standard stack
- Yes (often inflated by Meta-only attribution)
- Comvix
- Last-touch reconciled across Meta + Google + TikTok + WhatsApp
- Standard stack
- No (chat tool ≠ store tool)
- Comvix
- AI pulls real inventory before quoting — never lies
How merchants use it
Shopify stores
Two-way sync — orders show in inbox + customer details auto-link. Refund a Shopify order from inside Comvix; the refund pushes back to Shopify within seconds.
WooCommerce stores
Same as Shopify. Stock changes mirror across systems within 30 seconds; product / variant edits sync both ways.
Comvix-native catalog
No external store? Build a public storefront in Comvix in 10 minutes. Stripe / PayMob / COD / bank-transfer all wired. Bookings module lives in the same catalog so service businesses get appointments + product sales side by side.
Works with
Shopify, WooCommerce, Salla, Comvix Catalog (native), Stripe, PayMob, Tap, iyzico, MercadoPago, Cash on Delivery, Bank Transfer, Meta Pixel, Google Analytics 4, TikTok Pixel
Frequently asked
Does my Shopify data stay synced?▾
Yes — webhooks on order create / update / refund + a nightly reconciliation cron catches anything that drifted. Data lag is typically under 30 seconds.
Can the AI take payment without leaving the chat?▾
Yes. It generates a Stripe / PayMob / Tap link inline. Customer pays in 2 clicks; order shows in your dashboard automatically with the conversation that produced it.
How does abandoned-cart recovery work?▾
Cart abandoned 1 hour → WhatsApp ping with cart contents + 1-click checkout. 24h later if still abandoned → email follow-up with a discount option. You decide the discount level + the timing.
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