Reply to every comment from one feed
Facebook, Instagram, TikTok, YouTube — one stream. AI handles routine ones automatically; you take the tricky ones.
Why teams pick it
Comment to DM in one click
Move a price question from a public comment into a private DM without copy-paste. Customer experience stays warm.
AI auto-reply with safety net
Confidence threshold per brand. AI replies to "what is the price?", flags "do you ship to my country" for human review.
Sentiment alerts
Negative-sentiment comments fire to a Slack / WhatsApp channel within 60 seconds — catch a PR fire before it spreads.
How merchants use it
Influencer launches
Post drops 50K likes + 800 comments. AI replies to FAQs, escalates real questions, your team focuses on relationships.
Customer service on Reels
Every product Reel attracts "how much?" comments. AI quotes the price + drops a wa.me link, in the customer language.
Multi-brand monitoring
Agency manages 20 client pages. One feed, sorted by client + sentiment + reply-needed.
Works with
Facebook Page, Instagram Business, TikTok Business, YouTube, plus Comvix Inbox (DM handoff)
Frequently asked
Can I auto-hide negative comments?▾
Yes — per brand. We hide instead of delete (Instagram preserves the count, less suspicious).
Does it work on stories / Reels comments?▾
Yes for Reels. Stories do not have comments by design (just DMs + reactions, both handled in Inbox).
How fast does the AI reply?▾
Median 4 seconds. P95 under 12 seconds. Fast enough that customers think a human is at the keyboard.
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