If-this-then-that — without code
Welcome new contacts, escalate angry customers, follow up on abandoned carts, route by language. Visual builder, no code.
Why teams pick it
Triggers on real events
New conversation, deal stage change, order received, contact tagged, AI sentiment dropped — 30+ triggers out of the box.
Drag-drop logic
If / then / else, delays, branches, switch on language or country. Test mode shows the path your contact would take.
Multi-channel actions
Send WhatsApp, email, internal Slack ping, create a task, assign a teammate, tag the contact, all in one rule.
How merchants use it
Welcome flow
New WhatsApp contact then wait 2 min then AI sends welcome + asks a qualifying question then tag based on answer.
Escalation
Contact mentions "refund" + sentiment negative then assign to senior agent + Slack alert + add internal note.
Abandoned cart
Cart abandoned 1h then WhatsApp reminder with cart contents + checkout link then wait 24h then email follow-up if still abandoned.
Works with
Inbox, Contacts, Deals, Catalog, Bookings, Ads, Studio — every Comvix surface emits events the builder can hook into
Frequently asked
Can I undo an automation that mis-fired?▾
You can pause + edit any rule retroactively. We log every action so you can audit + revert side effects.
How many automations can I have?▾
Plan-dependent. Pro = 50, Scale = unlimited. Most merchants use 5–10.
Does it work with Zapier?▾
Yes. We have a Zapier app + native webhooks + a public REST API for anything outside our trigger list.
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